Shifting to managed IT is a prudent move, yet some business owners and managers hesitate to make the transition due to potential problems with the onboarding process. Our IT support team can help you handle the challenges of onboarding managed IT support so you can remain squarely focused on improving your value proposition and delivering top-quality products and services to your clients.
The Onboarding Process Made Easy
Onboarding managed IT starts with an introduction to the team. Set aside 10-20 minutes for your team to meet the tech aficionados, exchange social graces, and start discussing the onboarding process. Most onboarding teams consist of a service delivery professional along with an engineer. The engineer handles the onboarding details while the service delivery specialist serves as the point of contact. The dedicated specialist also manages the expectations and timeline to boot.
Once the onboarding process commences, our team will work with you to collect the information necessary to document your tech and infrastructure. If necessary, we will contact the managed IT provider who previously handled your tech challenges. However, if no such party exists, our engineer will work with you to pinpoint the proper approach and solutions for as seamless an onboarding as possible.
Meet with us and we will help you set the proper expectations. Our IT support team is perfectly clear about what to expect while onboarding so you can prepare for the future. If any downtime will occur, we will let you know. Furthermore, we will let you know about the potential impact on end users so you can prepare accordingly.
We’ll Keep You Involved
Wouldn’t it be nice if you were kept in the loop every step of the way during the onboarding process? That is exactly what we do. Our crew will notify you as we progress, keep you involved and answer any questions or concerns that arise during the onboarding process.
We Follow Up
Our team takes the extra step of maintaining contact with you and your team as the onboarding process occurs. From status updates to simply checking in to ensure everything is operating as expected, we go out of our way to touch base with clients. This is exactly what you need for a smooth transition.
Vitalpoints Is Here to Help!
When it comes to onboarding, don’t attempt to do everything DIY. It is also a mistake to be intimidated by this process. Our IT support team is here to facilitate onboarding so you can focus on what you do best. Reach out to us to find out more about how we can help with the managed IT onboarding process and assist with your tech challenges.