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Pain Points We Solve for Medical Providers
- Unsecured PHI: You're worried about ransomware or a HIPAA violation from poor data handling
- Slow EHRs: Your EMR or billing software is constantly freezing or crashing
- Weak Network Infrastructure: Your Wi-Fi drops in exam rooms, and VoIP calls are unreliable
- Non-Compliant Systems: Your IT environment hasn't been audited or updated in years
- Unresponsive IT Support: Your current provider doesn't understand the urgency of downtime in a medical setting
- No Plan for Data Loss: You lack a reliable disaster recovery system that protects critical health records
- Clunky Telehealth Setups: Remote care delivery is frustrating for staff and patients alike
Why Healthcare Organizations Trust Vitalpoints
- Local Experts in Medical IT
We serve private practices, clinics, dental offices, and multi-location healthcare organizations with proactive, regulation-aware IT services. - HIPAA & Security Focused
Our systems, processes, and support teams are all aligned with HIPAA, HITECH, and NIST standards — ensuring peace of mind. - Responsive Support That Gets It
We understand that "slow computer" doesn't mean "wait until tomorrow." We triage and resolve critical issues fast, including after hours and weekends.
- Built for Scalability
From 5 to 50 endpoints, our services scale with your growth and adapt to changing operational needs, including mergers, acquisitions, and remote care. - No Surprises Pricing
Predictable, flat-rate pricing includes security, monitoring, help desk, patching, and ongoing consultation. No nickel-and-diming.
Our IT Services
Co-Managed IT Services
Cloud Services
Cybersecurity Services
Data Backup & Recovery Services
Hourly IT Support
IT Compliance Services
IT Help Desk Services
macOS IT Services
We provide end-to-end Apple device management, integration with Windows or cloud systems, proactive maintenance, and rapid support for everything from OS issues to application performance. Whether you're scaling your Mac fleet or just need reliable help when things go sideways, we've got you covered.
Managed IT Services
Microsoft 365 Services
Ransomware Removal Services
VoIP Phone Systems
Frequently Asked Questions
Do you support EHR and practice management systems?
Yes. We work with a variety of EHR and EPM platforms including eClinicalWorks, Dentrix, Kareo, DrChrono, and more. We ensure these systems run smoothly, are updated regularly, and integrate well with your network.
Are your services compliant with HIPAA?
Absolutely. All of our processes and technologies align with HIPAA and HITECH standards. We also offer HIPAA risk assessments and provide audit preparation support.
How fast can you respond to urgent IT issues?
We offer 24x7 help desk support with rapid escalation for critical issues. Our response times average under 15 minutes, ensuring minimal downtime for your practice.
Can you help with telemedicine and remote access setup?
Yes. We build secure and compliant remote access environments that support telehealth platforms and remote work for your admin, billing, and clinical teams.
What cybersecurity protections do you offer?
We provide multi-layered security including firewalls, antivirus, email filtering, encryption, and 24x7 monitoring. Our goal is to protect your systems from ransomware, phishing, and data breaches.
Do you help with medical device integration?
Yes. We ensure medical devices like imaging systems, EKGs, and diagnostics are securely networked and function without causing interference or security issues.
What’s included in your flat-rate pricing?
Our plans include 24x7 support, patch management, backups, monitoring, endpoint protection, network management, and strategy planning — all under one predictable monthly rate.