12
Years in Business
1000+
Endpoints Managed
Don’t Let Common IT Issues Hold Your Team Back
Co-managed IT is built to solve the exact pain points that cause frustration, risk, and lost productivity for growing businesses in Los Angeles. If any of these sound familiar, it’s time to talk:
- Overloaded Internal IT Staff: Your team is buried in support tickets and can't find time for strategic projects.
- Inconsistent Support: You’re left waiting for callbacks or dealing with unresponsive vendors when critical systems go down.
- Outdated Systems and Infrastructure: Patchwork upgrades and aging hardware are slowing down performance and increasing risk.
- Compliance Blind Spots: You’re unsure if you're meeting industry standards or how to prepare for an audit.
- Limited After-Hours Coverage: IT stops when your team clocks out, leaving you vulnerable to overnight problems.
- Lack of Strategic Guidance: No one is helping you plan your tech roadmap or align systems with business goals.
Vitalpoints was created to close these gaps—working alongside your internal IT team to eliminate bottlenecks, reduce risk, and restore peace of mind.
Why Los Angeles Businesses Trust Our Co-Managed IT Services
- Proactive Monitoring and Rapid Response
With continuous system monitoring and immediate ticket escalation, your internal team can stop putting out fires and focus on strategic goals. We catch issues before they impact users and ensure minimal disruption to operations. - Transparent, Predictable Costs
We offer flat-rate pricing with no surprise bills or hourly minimums. Our services scale with your needs, allowing you to grow confidently with a cost-effective IT support structure.
- Strengthened Cybersecurity and Compliance
We implement controls to secure your systems from internal and external threats, while keeping you in line with frameworks such as HIPAA, PCI DSS, and NIST. Your team gains access to proven security best practices without needing to build them from scratch. - Strategic Industry Insight
We work with businesses in healthcare, legal, accounting, manufacturing, hospitality, and nonprofit sectors. Our consultants understand your operational needs and tailor technology solutions to deliver real business value.
Our IT Services
At Vitalpoints, we provide a full spectrum of IT services tailored to meet the evolving needs of businesses and nonprofits. Whether you're looking for fully managed solutions or supplemental support for your in-house team, we deliver reliable, scalable, and secure IT that works the way it should.
Co-Managed IT Services
Empower your internal IT team with expert-level reinforcement. Our co-managed solutions provide the tools, staffing, and oversight your team needs to succeed—without the overhead of additional full-time hires.
Cloud Services
Work smarter and collaborate from anywhere. We help businesses migrate, secure, and optimize cloud environments for email, storage, applications, and full infrastructure hosting.
Cybersecurity Services
Protect your business from cyber threats with a layered defense strategy. We implement endpoint protection, firewalls, network monitoring, and incident response protocols to keep your data and systems safe.
Data Backup & Recovery Services
Ensure business continuity with automated, secure backups and fast disaster recovery. We protect your data across devices, servers, and cloud environments so you can recover quickly from any disruption.
Hourly IT Support
Need help fast—without a long-term contract? Our hourly IT support is ideal for troubleshooting, consulting, and one-time technical projects, delivered with the same quality and responsiveness as our managed plans.
IT Compliance Services
Simplify compliance for frameworks like HIPAA, PCI DSS, and NIST. We provide risk assessments, documentation, technical safeguards, and policy support to help you stay audit-ready.
IT Help Desk Services
Get responsive, knowledgeable support for your team—whenever they need it. Our help desk resolves technical issues quickly and efficiently with local experts who understand your environment.
macOS IT Services
We provide end-to-end Apple device management, integration with Windows or cloud systems, proactive maintenance, and rapid support for everything from OS issues to application performance. Whether you're scaling your Mac fleet or just need reliable help when things go sideways, we've got you covered.
Managed IT Services
Let us handle your entire IT operation with end-to-end management, 24/7 monitoring, and proactive maintenance. We provide predictable costs, minimal downtime, and strategic guidance to support your business goals.
Microsoft 365 Services
Maximize your Microsoft 365 investment with expert setup, security, and training. We help you get the most out of Teams, Outlook, SharePoint, OneDrive, and the full Microsoft productivity suite.
Ransomware Removal Services
Infected systems don’t have to mean lost data or downtime. Our ransomware removal experts contain the threat, recover your files, and implement stronger defenses to prevent repeat attacks.
VoIP Phone Systems
Modernize your communications with cloud-based VoIP solutions. We design and deploy flexible, scalable phone systems that integrate seamlessly with your workflows—whether in-office, remote, or hybrid.
Frequently Asked Questions About Co-Managed IT Services in Los Angeles
What are Co-Managed IT Services, and how do they work?
Co-Managed IT Services are a collaborative approach where your internal IT staff works alongside a managed services provider. This model gives you access to more tools, expertise, and availability while maintaining in-house control over your systems and strategy.
How do you deliver 24/7 support to businesses in Los Angeles?
Our local support team monitors systems continuously and responds to issues around the clock. Whether it’s during business hours or overnight, our helpdesk is always available to provide real-time assistance and technical resolution.
Do you take over our IT team?
No. We support and enhance your IT team’s efforts by taking on tasks they don’t have time or resources for. Your staff remains in charge, while we act as a trusted partner that fills in operational and strategic gaps.
Can you help us stay compliant with industry regulations?
Yes. We implement tools and policies to keep your business compliant with industry standards like HIPAA, PCI DSS, and NIST. We manage documentation, perform risk assessments, and support your team during audits.
What kinds of businesses benefit from Co-Managed IT Services?
Any business with an internal IT department that is stretched thin or lacks access to specialized tools can benefit. This includes organizations in healthcare, legal, finance, education, manufacturing, and nonprofit sectors.
Is Co-Managed IT affordable for small and mid-sized organizations?
Yes. It offers an affordable alternative to hiring additional full-time IT staff. You gain access to a full support team and enterprise-grade infrastructure at a fraction of the cost, all bundled into a fixed monthly plan.