November 24, 2025
Holiday seasons already bring enough stress without technology failures adding to the chaos. Your customers are squeezing in last-minute errands, employees are balancing family commitments, and everyone's patience is at its limit. The last thing you want is to disappoint your audience with preventable tech mishaps that cause frustration.
Consider this your essential Holiday Tech Etiquette Handbook—because no business wants to be the one that spoils someone's day.
1. Update Your Online Business Hours—Avoid That First Frustrated Call
Imagine a customer rushing across town during their break because your Google listing says you're open, only to find the doors locked and lights off. Instant customer disappointment—and an origin story for a grudge against your business.
Where to update your hours:
- Your Google Business Profile—the primary spot for local search
- All social platforms like Facebook, Instagram, and Yelp
- Your website's homepage banner displaying holiday hours prominently
- Apple Maps—still a favorite for many users
Suggested message: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to enjoy time with our families. We'll return to normal hours Monday morning, possibly a bit turkey-weary but eager to assist!"
2. Craft Warm, Human Out-of-Office Responses
When you're away, don't leave customers stuck in an email limbo wondering if you're ever coming back. A great auto-reply acts like a friendly concierge—professional yet personable.
Example out-of-office reply: "Thanks for your message! Our team is offline for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we're back and caffeinated. For urgent issues, please call (XXX) XXX-XXXX. Warm wishes to you this holiday season!"
3. Keep Your Out-of-Office Messages Concise—Ditch The Unnecessary Details
Keep it straightforward. Customers don't need a play-by-play of your Aunt Carol visit, the office manager's trip to Cancún, or Bob's Friendsgiving escapades.
Sharing too much personal info can also introduce security risks. Just include your absence dates, expected response times, and alternative contacts. Save the storytelling for your social feeds.
4. Verify Your Phone System Functionality Before It Tests Your Customers' Patience
Holiday callers are often rushed and stressed. Ensure your voicemail reflects accurate hours and provides helpful directions instead of confusion.
Pro tip: Call your own number to check that your greetings aren't outdated or misleading. You'd be surprised how many businesses still use messages from years ago.
Sample voicemail message: "You've reached [Business Name]. We're currently closed for the holiday weekend. Please leave a message and we'll return your call Monday morning. For urgent matters, press 1 to connect with our on-call support. Happy Holidays, and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Prevent Last-Minute Panic
If your operations include shipping or delivery, be proactive about sharing cutoff dates. Display "order by" deadlines prominently online and send timely reminder emails.
Late packages frustrate customers, but missed expectations can damage trust. Avoid awkward explanations like why a gift for an anniversary won't arrive until January.
The Bottom Line: Polished Etiquette Creates Joyful Customers and Thriving Business
Holiday tech etiquette isn't complicated. It's about setting clear expectations, communicating personally, and valuing your customers' time. A few smart updates can save lots of headaches and keep your brand shining bright.
Keep in mind: the aim isn't only problem avoidance; it's about assuring your customers feel cared for even when you're offline.
Need assistance ensuring your systems and customer experience stay seamless this holiday season? Call us at 1-310-798-0405 or click here to book your free 15-Minute Discovery Call. Let's explore easy ways to keep your operations smooth while you enjoy some well-earned downtime.
